Making a booking 

We will send you a confirmation email when a booking has been made.  The confirmation email is proof that we have accepted your booking.  No booking shall be binding until we send your confirmation email.

You must be aged 18 years or over to make a booking with us and you must be aged 18 years or over to stay alone.  If a guest arrives at the hotel and is under 18 years of age the guest will not be permitted to stay alone.  You must not leave under 18s unattended in any rooms or public areas at any time.

Cancellation, refunds and no shows

Cancellation by the Guest

In the event of a cancellation up to 14 days prior to the scheduled date of arrival, no charge will be made and any deposit paid shall be refunded in full. Refunds for cancelations out of this timeframe will not be given. 

Bookings can be rescheduled (subject to availability), on an equivalent rate, provided this is requested more than 14 days before the original check in date.  Rescheduling outside of this timeframe will not be permitted.

You cannot transfer or resell your booking to any third party.  Any bookings resold or transferred will not be honored and we accept no liability in respect of this.  We may also refuse to take any future bookings from you.

We advise all of our guests to purchase travel insurance.  We are happy to provide any details needed to process an insurance claim resulting from a guest needing to cancel or curtail their booking. Travel insurance, credit card carriers and personal/home insurance may cover you for unexpected cancelations, emergencies or changed to your travel plans.  We do not offer this service.

Cancellation by us

Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast of the same or lower standard. Should this establishment be more expensive, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.

Maximum Occupancy

You must not exceed the maximum specified occupancy for the room type which you have booked. The maximum occupancies are set out below.

Bed and Breakfast rooms 1 and 3

The maximum number of occupants is two adults and one Child under 12, in either a fold-out bed or cot.

Bed and Breakfast rooms 2

The maximum number of occupants is two adults

The Eagle’s Nest Apartment

The maximum number of occupants is two adults and one Child under 12, in either a fold-out bed or cot.

When you require a pull-out bed for a child, a supplement may apply. The supplement will be included in the rate quoted for the room.  There will be no charge for children in cots.

Damage, Breakages, loss and theft 

You are responsible and liable for any breakages, damages or losses which you cause to the accommodation or its contents. Please bring any damages or losses to our immediate attention. We reserve the right to charge individual guests or lead guests for repair, making good or replacement of the damage or loss. This includes loss or damage to room keys or fobs.

If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice for the costs for payment to the registered address.

We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum.

Liability 

The liability for guests for their account is not waived and guests agree to be held personally liable for any charges incurred during their stay. In the event of a booking for more than one room (a group booking) the lead or registered guest (the lead guest) providing credit/debit card details is personally liable for any person, group, company or association that fails to pay all or part of such charges.

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.

Fire safety 

The use of candles or flames by guests is not permitted in any area of the building. If you would like the wood burners lit in the communal areas, please do not do so yourself but speak to a member of staff.