Diversity and Inclusion
We actively celebrate diversity in all its forms – You are welcome here!
Eagle House is proud to offer a genuine, comfortable stay to every guest. Whatever your background, culture, age, identity, beliefs, or health status, you will be treated with equal care and respect throughout your stay. We thrive on hosting people from all walks of life.
We have completed professional inclusive hospitality training developed by global inclusion experts HospitableMe, as well as VisitEngland’s LGBTQIA+ Welcome Support Programme. These programmes have helped us to develop our understanding of inclusion and ensure we are welcoming, respectful and responsive to the diverse needs of every visitor.
We are also proud members of the Safe Space Alliance, a global non-profit organization dedicated to creating safe, inclusive, and welcoming environments for LGBTQIA+ communities.
Accessibility
Mobility & Physical Access
As a historic Grade II listed building, our guest rooms are located across the first and second floors and accessible only via stairs. We encourage guests to review our detailed access guide below to ensure our facilities meet your individual needs.
The building has three levels (ground, first and second floor). All of our accommodation is above the ground floor and only accessible by stairs (with a handrail on the left hand side as you ascend). There are 16 steps to the first floor, then a further 14 to the second floor. Accommodation is therefore not wheelchair accessible and not suitable for people who have disabilities or impairments that may slow their exit in the event of an emergency.
There are no toilet facilities for guests on the ground floor.
Bedroom & Bathroom Features
Beds & Bedding: All rooms feature comfortable king-sized beds with synthetic bedding available upon request (standard bedding contains feathers). Surrounding surfaces and bedside lamps are on both sides of every bed.
Flooring: Bedrooms feature short-pile carpeting; en-suite bathrooms have tiled floors.
En-Suite Bathrooms: Every room and apartment includes its own private shower room with a toilet and sink.
Showers & Bath Amenities:
- Non-slip rubber bath mats and towel mats are provided in all rooms.
- Showers are walk-in with minimal step-in height (no grab rails fitted).
- A shower seat is available upon request.
First Floor
1 flight of stairs — 16 steps.
The Emery Room
- Bed: Features an above-average height bed (a step stool is provided to help with access).
- Bathroom: Two steps up to enter the bathroom. Includes a large walk-in shower, a roll-top bath, and a bath seat/stool.
The Tunnicliff Room
- Bathroom: One single step to enter the shower room.
Second Floor
2 flights of stairs — 30 steps total.
The Greatrex Room
- Bathroom: Completely flat entry with no steps between the bedroom and shower room.
The Eagle’s Nest Apartment
- Bathroom: Flat entry shower room equipped with an additional seating chair.
Parking & Building Access
Car Park: Tarmacadam parking is located at the bottom of the garden, approximately 30 meters from the main building on a slight incline.
Garden Path & Entrance: Access to the front door is via a flagstone path through the garden gate, followed by 4 steps up from the terrace to the entrance.
Lighting & Safety: Motion-sensor lighting illuminates the door, which uses a secure keypad code for entry. Paths are gritted in freezing conditions.
Luggage Assistance: We are always happy to help carry your bags from the car park on both arrival and departure.
Accessibility Video
In addition to the video below, we advise all potential guests to watch the additional videos of our building on our website or on our YouTube channel. These show the layout and facilities of all the building internally and externally.
Audio & Visual Accessibility
Menus & Guest Information: Breakfast menus and house guides can be provided in large print or read aloud upon request.
Lighting & Visibility:
- All indoor areas are well-lit, supported by automatic motion-sensor emergency lights in stairwells, corridors, and bathrooms.
- Outdoor areas (car park, garden path, and terrace) are illuminated in the evening.
- Portable torches are provided in every guest room.
Alarms & Signals: Fire and carbon monoxide detectors use audible-only alarms.
Subtitles: All in-room televisions have closed captioning / subtitles enabled.
Assistance Dogs: Fully trained assistance and guide dogs are warmly welcomed throughout the property.
Dietary & Dining Needs
Breakfast Service: Served in the ground-floor Library (carpeted, flat entry). In-room breakfast service can be arranged upon request.
Special Diets & Allergies:
- Detailed allergen information is available on our website and in the Library guest folder.
- Vegetarian & Vegan: Dedicated choices are clearly marked on our standard menu.
- Gluten-Free & Allergies: We regularly cater to gluten-free diets and special food allergies. Please let us know prior to arrival so we can prepare for you.
In-Room Amenities:
- Rooms feature tea/coffee stations with lightweight cordless kettles.
- Every room includes a mini-refrigerator suitable for storing medication, insulin, or special foods.
General Information & Safety
Connectivity & Comfort
Wi-Fi & Mobile Signal: Free high-speed Wi-Fi is available throughout the property, and mobile signal strength is excellent across all major networks.
Non-Smoking Policy: Eagle House is strictly 100% non-smoking and non-vaping in all indoor areas, as well as outside on the terrace and throughout the garden grounds.
Bedding: Our bedding contains feathers but we are happy to swap this for synthetic bedding on request prior to arrival.
Safety & Emergency Procedures
On-Site Support: While we do not operate a 24-hour reception desk, hosts are on-site overnight. Direct contact numbers are provided in your room for any urgent issues or emergencies.
Evacuation & Assembly Point: In the event of an alarm, the emergency assembly point is located in the main car park. The escape route follows the main hallway, through the front entrance, and down the garden path.
Guest Support
Please get in contact with us prior to booking if you have any questions about accessibility, diversity or inclusion and we will be happy to answer them. We are also happy to discuss any reasonably practicable ways in which we may be able to further assist you during your stay. We will try and meet your needs in any way we can.
For information about local transport and local area amenities, please see these areas of our website;
Improving accessibility online
Eagle House recognises that accessibility is not only about the physical building. For many guests, being able to access clear and useful information online is an important part of planning a stay.
Conformance Status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities.
Our website is fully conformant with WCAG 2.2 Level AA. This means that the content fully meets the accessibility standard without any known exceptions or non-conforming third-party components.
Assessment & Testing Approach
The accessibility of this website was formally assessed using a combination of automated testing and manual audit procedures:
- Automated Audits: Comprehensive automated page scanning using WebAIM’s WAVE (web accessibility evaluation tool), achieving a site-wide average WAVE AIM score of 9.5 / 10, across all 69 pages, with zero contrast or technical markup errors. Achieving this score is an exceptional accomplishment, placing our website in the top 2% for digital accessibility worldwide.
- Manual Testing: Keyboard-only navigation sweeps and screen reader verification across all core page layouts.
The most recent accessibility audit was undertaken on 19 September 2026.